Terms of Service

Direct Signal provides a B2B software platform for external signal intelligence: ingesting and analysing publicly available and properly licensed data— including news, social media, web activity, regulatory filings, job postings, funding activity, competitor movements, market data, stakeholder activity, public narratives, and related signals—to produce dashboards, alerts, assessments (such as opportunity, watch, or risk), briefings, and workflow outputs for market intelligence, reputation mapping, competitor tracking, and executive decision support.

Specific features, data sources, retention, seats, and service levels may be defined in an order form, statement of work, or enterprise agreement ("Order"). If an Order conflicts with these Terms, the Order prevails for that customer.

The Services are intended for business and professional users. You must provide accurate registration information, maintain the security of credentials, and promptly notify us of unauthorised access. You are responsible for activity under your account except where caused by our failure to maintain reasonable security.

You agree not to:

• Use the Services for unlawful, deceptive, harassing, or discriminatory purposes;
• Violate applicable privacy, intellectual property, export, sanctions, or anti-bribery laws;
• Scrape, probe, or interfere with the Services or source systems except via documented APIs and permitted integrations;
• Attempt to re-identify de-identified data or use outputs to make solely automated decisions about consumers in violation of law;
• Misrepresent AI-generated intelligence as human-verified fact, legal advice, investment advice, or a guarantee of outcomes;
• Upload malware, overload infrastructure, or circumvent access controls or usage limits;
• Use the Services to monitor individuals in a manner that violates workplace, biometric, or surveillance laws without a lawful basis.

You are responsible for ensuring your use of external signals and intelligence outputs complies with contracts, regulations, and internal policies applicable to your industry.

You retain ownership of information you submit, upload, or configure (including watchlists, entities, internal notes, and integration content) ("Customer Data"). You grant Direct Signal a worldwide, non-exclusive licence to host, process, and display Customer Data solely to provide and improve the Services, support you, and as described in our Privacy Policy and any applicable data processing agreement.

You represent that you have all rights and notices required to provide Customer Data and to instruct us to process external signals on your behalf.

The Services aggregate, organise, and analyse information drawn from third-party, public, and licensed sources. We do not author, control, endorse, or independently verify source data, and we make no representation or warranty as to its accuracy, completeness, currency, legality, sufficiency, or availability. Source content may be incomplete, delayed, removed, mistaken, biased, or subject to its own terms, robots directives, and licensing restrictions that may change or limit certain features without notice.

You acknowledge that intelligence outputs are derived from such sources and inherit their limitations. You must not use the Services to infringe third-party rights, breach source terms, or carry out any activity prohibited by Section 3.

Information obtained through the Services is provided for your internal business assessment only. Any use, onward distribution, publication, or operational, commercial, investment, employment, reputational, or compliance decision that you or any third party makes based on information, data, signals, scores, or outputs obtained from or through the Services is made entirely at your own risk and on your own judgment. To the maximum extent permitted by law, we are not liable for any loss, damage, claim, or liability of any kind arising out of or in connection with such use or reliance, including where the underlying source information is later found to be inaccurate, incomplete, or unlawful, and including any claim brought against you by a third party as a result.

Intelligence outputs—including summaries, scores, classifications, velocity metrics, assessments, predictions, and briefings—are generated using automated and AI-assisted methods that are inherently probabilistic. They may be incomplete, outdated, or incorrect, may misattribute or misinterpret source material, and may produce results that appear confident but are wrong. You must independently verify any material information before relying on or acting on it.

The Services do not constitute and are not a substitute for legal, financial, accounting, tax, compliance, investment, employment, or other professional advice, and no fiduciary, advisory, or professional relationship is created by your use of them. You are solely responsible for evaluating the fitness, accuracy, and appropriateness of outputs for your intended purpose and for any decision you make.

To the maximum extent permitted by law, we accept no liability for any decision made, action taken or not taken, content created or published, or loss or damage suffered by you or any third party in reliance on intelligence outputs, and you assume all risk arising from such reliance.

Paid subscriptions, usage-based fees, and enterprise pricing are set forth in an Order or checkout flow. Unless an Order states otherwise, fees are invoiced in advance, are due on the terms specified, and access is licensed for the full subscription term you commit to regardless of actual usage.

Non-cancellable and non-refundable. Because the Services are a digital subscription provisioned for your committed term, and to the maximum extent permitted by law, all fees are non-cancellable once incurred and all amounts paid are non-refundable — including for unused time, downgrades, deactivated seats, reduced usage, change of mind, or termination or suspension arising from your breach. We do not provide pro-rata refunds or credits for partial periods. Cancelling a subscription stops future renewals; it does not entitle you to a refund of fees already paid for the current term.

Unless otherwise stated, subscriptions renew automatically for successive periods of the same length at our then-current rates. You may prevent renewal by giving notice before the end of the then-current term in the manner specified in your Order or account settings.

Fees are exclusive of GST and other taxes, which you are responsible for paying. We may revise pricing with reasonable notice effective from your next renewal. Demos and trials are provided at our discretion, "as is", and may be modified or discontinued at any time.

Nothing in this Section operates to exclude, restrict, or modify any right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded (see Section 13).

Direct Signal and its licensors own the Services, software, models, workflows, branding, and documentation, excluding Customer Data and third-party materials. No rights are granted except as expressly stated. Feedback may be used to improve the Services without obligation to you.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and use it only for the business relationship, except as required by law. Confidentiality obligations do not apply to information that is public without breach, independently developed, or rightfully received from a third party.

Our collection and use of personal information is described in the Privacy Policy. Enterprise customers may execute a data processing agreement covering subprocessors, international transfers, security measures, and assistance with data subject requests. Contact privacy@directsignal.app for privacy matters.

Integrations with CRM, messaging, or other tools are provided for convenience. Third-party services are governed by their own terms. We are not responsible for third-party outages, data handling, or changes to their APIs.

We strive for high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice where practicable. Emergency maintenance or security changes may occur without notice.

THE SERVICES, INCLUDING ALL SOURCE DATA AND INTELLIGENCE OUTPUTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, RELIABILITY, SECURITY, OR UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SERVICES OR OUTPUTS. YOU BEAR THE ENTIRE RISK ARISING FROM YOUR USE OF THE SERVICES AND OUTPUTS.

Australian Consumer Law. Certain consumer guarantees under the Australian Consumer Law (and comparable rights under other applicable law) cannot be excluded, restricted, or modified, and nothing in these Terms purports to do so. Where we are liable for a failure to comply with such a guarantee and the failure does not relate to goods or services of a kind ordinarily acquired for personal, domestic, or household use, our liability is limited, at our option and to the extent permitted by section 64A of the Australian Consumer Law, to supplying the relevant Services again or paying the cost of having them supplied again.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, ANTICIPATED SAVINGS, DATA, OR GOODWILL, OR REPUTATIONAL HARM, EVEN IF ADVISED OF THE POSSIBILITY.

WITHOUT LIMITING THE ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, CLAIM, FINE, OR LIABILITY (INCLUDING CLAIMS BROUGHT AGAINST YOU BY A THIRD PARTY) ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF, OR RELIANCE ON, ANY INFORMATION, DATA, SIGNAL, SCORE, ASSESSMENT, OR OUTPUT OBTAINED FROM OR THROUGH THE SERVICES; (B) ANY DECISION, ACTION, PUBLICATION, OR COMMUNICATION YOU OR A THIRD PARTY MAKE BASED ON SUCH INFORMATION OR OUTPUTS; (C) THE INACCURACY, INCOMPLETENESS, OR UNLAWFULNESS OF ANY THIRD-PARTY OR SOURCE DATA; OR (D) THE ONWARD USE OR DISTRIBUTION OF OUTPUTS BY YOU OR YOUR CLIENTS.

EXCEPT FOR EXCLUDED MATTERS (SUCH AS YOUR PAYMENT OBLIGATIONS, BREACH OF CONFIDENTIALITY, OR INFRINGEMENT OR MISAPPROPRIATION OF OUR INTELLECTUAL PROPERTY), OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO DIRECT SIGNAL IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) AUD $500.

These limitations apply even if a remedy fails of its essential purpose. They do not exclude or limit liability that cannot be excluded or limited by law — including, where applicable, liability for death or personal injury caused by negligence, fraud, or the non-excludable consumer guarantees described in Section 13. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You will defend and indemnify Direct Signal against third-party claims arising from your Customer Data, unlawful use of the Services, or violation of these Terms, except to the extent caused by our gross negligence or wilful misconduct. We may participate in the defence with counsel of our choice.

These Terms apply while you use the Services. Either party may terminate for material breach not cured within thirty (30) days of notice. We may suspend access immediately for risk, non-payment, or abuse. Upon termination, your right to access ends; we will delete or return Customer Data per the Privacy Policy, Order, or DPA, subject to legal retention requirements.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. You agree to submit to the courts located in New South Wales, Australia, and you consent to their exclusive jurisdiction for disputes, except that either party may seek injunctive relief in any court of competent jurisdiction. Nothing prevents mandatory consumer rights that cannot be waived by contract.

We may update these Terms from time to time to reflect changes in our Services, business, or legal obligations. When we do, we will post the revised Terms on this page and update the "Last updated" date, and where changes are material we will provide reasonable notice through the Services or by email where practicable. Changes take effect when posted unless stated otherwise. Your continued access to or use of the Services after changes take effect constitutes acceptance of the revised Terms; if you do not agree, you must stop using the Services. Where an Order specifies a fixed term, the version of these Terms in effect at the start of that term governs that term unless we are required to change them by law.

These Terms constitute the entire agreement regarding the subject matter unless supplemented by an Order or DPA. If a provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign in connection with a corporate transaction.

The Services are operated by AxionSite Pty Ltd (ABN 73 698 423 442) trading as Direct Signal.

Legal enquiries: legal@directsignal.app

Privacy enquiries: privacy@directsignal.app