Last updated: 11/4/2025
These Terms of Service ("Terms") govern your access to and use of the Direct Signal platform and services (the "Service"), provided by Direct Signal and its creators (collectively, "Direct Signal", "we", "us"). By accessing or using the Service, you agree to be bound by these Terms.
You are responsible for your content, configurations, decisions, and actions taken using the Service. You represent that you have the rights and permissions to connect any systems or data sources that you integrate with the Service, and that your use complies with all applicable laws and third‑party terms.
Insights, scores, recommendations, and automated outputs produced by the Service are provided for informational purposes only. They do not constitute legal, financial, or professional advice. You are solely responsible for reviewing and validating any outputs before use.
The Service uses statistical, programmatic, and AI/ML techniques that may generate predictions, summaries, and recommendations which can be incomplete, inaccurate, or outdated. DIRECT SIGNAL MAKES NO REPRESENTATIONS OR WARRANTIES THAT ANY OUTPUTS OR INFERENCES ARE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE, OR THAT THEY WILL PRODUCE ANY BUSINESS RESULTS. YOU ASSUME ALL RISK FROM USE OF SUCH OUTPUTS, INCLUDING ANY AUTOMATIONS OR CAMPAIGNS THAT YOU CHOOSE TO DEPLOY.
You control your data and remain solely responsible for the content, accuracy, quality, and legality of any data you submit, as well as the means by which you acquired it. You are solely responsible for backups of your systems and databases and for any configuration changes made through the Service.
You are solely responsible for ensuring that your collection and use of data (including email, SMS, and outreach) complies with all laws and third‑party terms (e.g., privacy, anti‑spam/marketing, telemarketing, employment, consumer protection). You represent that you have obtained all necessary rights and consents to process personal data and to contact any persons. Direct Signal does not provide legal advice and has no obligation to monitor your compliance.
The Service may interoperate with third‑party products (e.g., CRMs, email providers). Direct Signal is not responsible for third‑party services, data sources, or changes to their APIs, terms, or availability. Your use of third‑party services is governed solely by those providers’ terms, and any disputes or losses arising from them are between you and the third party.
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Direct Signal and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your use of the Service; (b) your content or data; (c) your configurations, campaigns, or automations; (d) your violation of these Terms; or (e) your violation of any law or the rights of any third party. You will not settle any claim requiring admission of fault or imposing obligations on Direct Signal without our prior written consent.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. DIRECT SIGNAL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. DIRECT SIGNAL DOES NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, COMPLETE, ERROR‑FREE, SECURE, OR UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED. ANY USE OF OUTPUTS, CAMPAIGNS, OR RECOMMENDATIONS IS AT YOUR SOLE RISK.
We may offer alpha, beta, or pre‑release features. Such features are provided "as is" without support or commitments and may be modified or discontinued at any time. Any use is at your sole risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DIRECT SIGNAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DIRECT SIGNAL’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY YOU TO DIRECT SIGNAL FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEM WITH THE SERVICE IS TO STOP USING THE SERVICE AND, WHERE APPLICABLE, SEEK A PRO‑RATA CREDIT OF PREPAID FEES.
You will not misuse the Service, including without limitation by attempting to gain unauthorized access, interfering with or disrupting the integrity or performance of the Service, or using the Service to send unlawful, harmful, deceptive, or abusive communications.
We may suspend or terminate your access to the Service at any time for any reason, including for a breach of these Terms. Upon termination, your right to use the Service will immediately cease.
We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms to this page with a new “Last updated” date. Your continued use of the Service after the changes become effective constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the jurisdiction in which Direct Signal is organized, without regard to its conflict of law rules. The parties consent to the exclusive jurisdiction and venue of the courts located there for any dispute arising out of these Terms or the Service.
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding, individual arbitration administered by a reputable arbitration provider (e.g., JAMS or AAA) under its applicable rules. The seat and venue of arbitration will be in the courts and locale of the jurisdiction in which Direct Signal is organized, and the proceedings will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive or equitable relief in such courts to protect intellectual property, confidential information, or to prevent unauthorized use or access to the Service.
CLASS ACTION WAIVER. ARBITRATION WILL TAKE PLACE ONLY ON AN INDIVIDUAL BASIS. YOU AND DIRECT SIGNAL EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree, the arbitrator may not consolidate claims of more than one person and may not otherwise preside over any form of a representative or class proceeding.
SMALL CLAIMS EXCEPTION. Nothing in this Section prevents either party from bringing an individual action in a small claims court of competent jurisdiction, if the claim qualifies.
RIGHTS WAIVER. By accessing or using the Service, and to the maximum extent permitted by law, you waive any rights or remedies that are inconsistent with these Terms, including any right to punitive or consequential damages beyond the limitations set forth herein, any right to a jury trial, and any right to proceed on a class or representative basis.
Questions about these Terms may be sent to support@directsignal.ai.